This has been happening since new and I'v been on to Apple Support but no joy. Anyone got a way to clear it? Unplugging and waiting for 20 secs before plugging back in doesn't work. Holding down nearly every permeation of buttons dosent seem to work. Menu + TV for various lengths of times with no joy. Anyone! Apple can't help.
See video of this strange ZOOM effect.
Apple TV 4K, tvOS 13
The Apple TV itself has no actual Zoom function.
Look at your TV's actual remote and controls for a Zoom or other resolution function.
Check for the Settings﹥General﹥Accessibility﹥Zoom﹥
and Settings﹥General﹥Accessibility﹥Accessibility Shortcut﹥
Turn off all options (no checkmarks) for the Accessibility Shortcut, if you want to prevent accidental activation of the selected Accessibility options.
Hi
Thanks for getting back.
i tried all sorts last night, switching tv off, switching Apple TV off, nothing worked. Tv worked fine on everything else. Couldn’t get to settings On Apple TV because if the massive increase in zoom.
Just switched it on now all is normal again!!!!! This happens every now and again, only way that works seems to be leave it overnight to sort it’s self out. Absolute pain though when it happens!!!
Hi thanks for getting back to me but it’s nothing to do with the tv functions. It’s definitely a Apple TV GLITCH. Oh and Apple TV does have a zoom function I know because I’ve been through all that trying to sort it out. Total reset doesn’t work!
Hi thanks but it’s not accessible while it’s in this state. Cannot get to it, as you can see in the video it’s very zoomed.
Hi
I already did that ages ago but just doubled check to make sure and everything is still set to OFF!
Try to tap the edges of the touch surface to “scroll” around the unseen screen area.
Apple TV, unwanted zoomed effect!
