iPhone ringer/speaker volume decreases on its own since update 13.1

iPhone ringer/speaker volume decreases on its own since update 13.1


[Edited by Moderator]

iPhone XR, iOS 13

Posted on Jul 9, 2020 6:57 PM

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Question marked as Top-ranking reply

Posted on Jul 14, 2020 3:52 PM

Hi Amynthys.


Thanks for following up and letting us know that the issue is not that the sound is not heard.


You mentioned that the volume is changing on your iPhone. If you're using an iPhone X or later, please check to see if 'Attention Aware Features' is enabled. This setting allows the TrueDepth camera to check to see if you're looking at the iPhone, and will then lower the volume of alerts: About Attention Aware features on your iPhone X or iPad Pro - Apple Support.


If there is no change, or if that feature is turned off, go to Settings > Sounds & Haptics. Do you have 'Change with Buttons' turned on or off? Does it make a difference if it's on or off, or does the same behavior remain?


To be sure that we've covered all the basics, have you also tried restarting your iPhone with these steps: Restart your iPhone


If the issue persists let us know which apps you're seeing this issue with.


Also, what is the iOS version number showing when you go to Settings > General > About > Software Version?


Take care.

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iPhone ringer/speaker volume decreases on its own since update 13.1

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