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User profile for user: hunts999
hunts999 Author
User level: Level 1
4 points

stolen Iphone, find my phone was enabled but no luck

My iphone 11 pro max was stolen last month.  The phone was passcode protected,  I had Find my phone enabled, and I went into icloud same day and marked as Lost.  But I haven’t not been able to view the phone's location as its showed and continues to show as offline. I know the thief used the phone as my phone bill showed they added wifi topups to my phone the next day.  (I got a new phone 2 days after with my same number.)   So why I haven’t been able to see the location of my phone despite having everything set up to do so, and knowing the thief did use the phone within 24 hours? I want to erase the device as I have personal photos etc on the phone, but if I do that then after you erase a device you cant track it, so if I do that then the phone is lost forever? what else could i have done to be able to find my phone?

iPhone 11 Pro Max, iOS 13

Posted on Jul 10, 2020 9:05 AM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,922 points

Posted on Jul 10, 2020 9:07 AM

I see my device in Find My, but it's offline


If you see "Offline," "No location available," or "Location Services Off," your device might be offline for one of these reasons:

  • It's powered off, the battery has run out, or more than 24 hours passed since the last location was sent to Apple (if Send Last Location is turned on). When your device is connected to the Internet, you can see the remaining battery in the upper-right corner of the information pane. 
  • Your Find My compatible device isn't connected to a known Wi-Fi or data network. Wait a few minutes and try again.
  • You're in a country or region where we don't offer this feature. This feature might not be available in your country or region due to technical limitations or local law.


You can still play a sound, send a message, issue a lock request, or start an erase of your iOS device with Find My [device]. Your device receives the command after you turn on your device and connect to the Internet.


If you contact your wireless service provider to report your device lost or stolen, they might deactivate your SIM card or account. This turns off service for your iPhone and you won't be able to find, play a sound, send a message, issue a lock request, or start an erase of your iOS device with Find My [device]. However, we'll help you learn how to protect your information.


Your device's last known location is available for one day. If your device is offline or can't connect to Find My [device] for more than 24 hours, you won't be able to see the last known location.


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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,922 points

Jul 10, 2020 9:07 AM in response to hunts999

I see my device in Find My, but it's offline


If you see "Offline," "No location available," or "Location Services Off," your device might be offline for one of these reasons:

  • It's powered off, the battery has run out, or more than 24 hours passed since the last location was sent to Apple (if Send Last Location is turned on). When your device is connected to the Internet, you can see the remaining battery in the upper-right corner of the information pane. 
  • Your Find My compatible device isn't connected to a known Wi-Fi or data network. Wait a few minutes and try again.
  • You're in a country or region where we don't offer this feature. This feature might not be available in your country or region due to technical limitations or local law.


You can still play a sound, send a message, issue a lock request, or start an erase of your iOS device with Find My [device]. Your device receives the command after you turn on your device and connect to the Internet.


If you contact your wireless service provider to report your device lost or stolen, they might deactivate your SIM card or account. This turns off service for your iPhone and you won't be able to find, play a sound, send a message, issue a lock request, or start an erase of your iOS device with Find My [device]. However, we'll help you learn how to protect your information.


Your device's last known location is available for one day. If your device is offline or can't connect to Find My [device] for more than 24 hours, you won't be able to see the last known location.


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stolen Iphone, find my phone was enabled but no luck

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