AirPods connect to phone but sound keeps coming out of iPhone

When I put my AirPods in my ear they make the noise that they are connected but when I go to play music the sound comes out of my phone. I’ve reset my AirPods twice and it’s the same thing. Anyone know how to fix the problem?

Posted on Jul 10, 2020 4:04 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 15, 2020 7:41 AM

Hi there Caleb_James,


Thank you for choosing Apple Support Communities!


It sounds as though when using AirPods with your iPhone you're seeing that the AirPods show as connected but are not playing music. You're in the right place, and we'd be glad to assist in seeking a solution.


Below is a resource that can help:


If your AirPods won't connect


Let's verify the AirPods show as connected by tapping Settings>Bluetooth.


If the AirPods show as connected, open Control Center on your iPhone and then tap and hold the audio in the upper-right corner. Are you able to select your AirPods as an audio device?


This resource below can provide more information on selecting the AirPods as your audio device:


Set up and listen to Bluetooth devices on iPhone


We hope this helps,

Cheers!

1 reply
Question marked as Top-ranking reply

Jul 15, 2020 7:41 AM in response to Caleb_James

Hi there Caleb_James,


Thank you for choosing Apple Support Communities!


It sounds as though when using AirPods with your iPhone you're seeing that the AirPods show as connected but are not playing music. You're in the right place, and we'd be glad to assist in seeking a solution.


Below is a resource that can help:


If your AirPods won't connect


Let's verify the AirPods show as connected by tapping Settings>Bluetooth.


If the AirPods show as connected, open Control Center on your iPhone and then tap and hold the audio in the upper-right corner. Are you able to select your AirPods as an audio device?


This resource below can provide more information on selecting the AirPods as your audio device:


Set up and listen to Bluetooth devices on iPhone


We hope this helps,

Cheers!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

AirPods connect to phone but sound keeps coming out of iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.