You are not connected to the internet ?

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Level 1

13 points

You are not connected to the internet ?

I have a 2019 MacBook Pro 15 with Touch Bar and for the past few days every time I open safari I always get this message saying "you are not connected to the internet". no matter what wifi network or hotspot I'm connected to it still happens, even in safe mode. I'm running on the latest version of Mac OS Catalina 10.15.5 supplemental update and safari version 13.1.1 it only occurs each time I close and reopen safari, I don't have this issue when I use chrome or any other browser just safari ? Thanks.

Posted on Jul 11, 2020 8:06 AM

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Answer 1

Top-ranking reply

MrHoffman

Community+ 2025

Level 10

144,875 points

Jul 15, 2020 10:40 AM in response to ethanplaza

If you have any of it, remove any add-on anti-malware, add-on anti-virus, add-on cleaner apps, add-on ad-blockers, and any add-on VPN apps, and try again.

Check and see if there’s a proxy setup in your network settings, and also if there are any profiles loaded.

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Answer 2

BreeZee_17

Community Specialist

Jul 15, 2020 10:36 AM in response to ethanplaza

Hey ethanplaza,

We see that you're receiving an error about not being connected to the internet when you first launch the Safari app, and we'd like to help!

You did a great job isolating the issue by testing this out using safe mode. This time, let's further isolate the issue by using a different user account.

If you don't have another user account on your Mac, you can create a test user account by following the steps from here: How to test an issue in another user account on your Mac

Let us know how it goes!

Warm regards.

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You are not connected to the internet ?

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