Hulu not working on Apple TV

Try the following steps for the Apple TV HD/4k, check whether things are working after each step where appropriate, before trying the next.

1. Check that there isn’t an update for the App, navigate to the App Store ➔ Purchased, scroll down and select the app and then navigate to and select the update option (if appropriate). You may wish to have your apps update automatically (Settings ➔ Apps ➔ Update Automatically ➔ On).
2. Try restarting the Apple TV (Settings ➔ System ➔ Restart)
3. Try restarting the network router.
4. Press the TV button on the remote twice to activate the app launcher, scroll left/right to locate and select the app that you are having a problem with and swipe up to close (quit) it. Relaunch the app from the menu screen to check if it is now working.
5. Try deleting it and reinstalling the problematic app. There are 2 methods of deleting an app.

• Select the app on the main screen and press and hold the touchpad until the app icon wobbles. Press the play/pause button and choose delete from the menu that appears.
• Navigate to Settings ➔ General ➔ Usage ➔ Manage Storage, scroll and select the trash can to the right of the problematic app and choose delete from the menu that appears.

I’m not really sure if there is any difference between the two methods but there have been some suggestions that the wobble method has resulted in some app data being left behind and ultimately causing an issue when the app is reinstalled.

To reinstall an app navigate to the App Store ➔ Purchased, scroll down and select the app and then navigate to and select the install option.

We’ve been experiencing the same thing for about a month now. Nothing has changed on our end. Hulu worked fine previously.

One helpful tip is you don’t have to physically unplug your Apple TV. Go to settings/system/restart.

I have the same issue and have been restarting my appletv every time i want to watch hulu.

I spoke to Hulu tech support today and they said there is a known issue gen 4 AppleTV and they are working on it.

I can't see hulu creating an app that doesn't work or at least doesn't work to a material functionality. I suspect it will be your settings or something else that you have that isn't compatible, but if you feel it really is the app...

How to contact an app developer

Sorry, but that's erroneous. Hulu tech support would never be working on an issue with the Apple TV. However, that is a spurious matter in any case.

Take a look at http://www.apple.com/legal/internet-services/itunes/us/terms.html scroll down to section G and look at the APP MAINTENANCE AND SUPPORT paragraph, you will note it says...

Apple is responsible for providing maintenance and support for Apple Apps only, or as required under applicable law. App Providers are responsible for providing maintenance and support for Third Party Apps.

I suppose I could have worded that better.

The point I intended to make is that Hulu is working on the issue with the Hulu app and the 4th gen appletv. As per your quote above "App Providers are responsible for providing maintenance and support for Third Party Apps."

None of my other apps seem to do this. Apple TV software up to date. Hulu App works fine on all my other Apple devices. And the problem is on multiple Apple TV gen4 in the house. Also doesn’t matter whether you run it from the Hulu app or Apple TV “app” icon.. fwiw

Same issue on 5 different Apple TV 4K. No need to restart Apple TV just close the app completely and reopen. Never was a problem until recently. Hulu absolutely needs to fix this issue pronto as it’s very annoying. Deleting and reinstalling app does nothing.

Close the app and re-open it. Click (might be a double click) the home button on your remote and it should show you all of the open apps. Swipe up to close each of them. Then go back to HuLu and re-open.

Since we have been closing it after each use, we haven’t had any more issues.

Yes, restarting ATV 4gen is the only way to get Hulu app to work again. Happens every single day on 3 of my ATV's. We use Hulu for live local (we are very remote) and DVR (Heavy user, all options)

If I had another option, I would dump Hulu.

The point is the Hulu app is not functioning correctly and needs to be fixed. I'm surprised it's gone on this long without Apple addressing it by forcing a fix from Hulu. It acts like a cache stacking issue as the app seems to slow down over time until it gets stuck and forces a reboot like WIN95. :)

Mine finally resolved itself. been working fine for a month or so now - after not working on 3 TV's.

I deleted it a few times and still had the issue - but then after force closing the app several nights in a row and starting to always properly shut down the TV by long pressing the top right "home" button which brings up the side bar where you can power down all devices. Not sure if that was the secret but my HULU is working great now.

There was also an update that came out a couple weeks ago so make sure your up to date :)

Have to delete / reinstall after every time the Apple TV times out. HULU /Apple needs to fix.

Same issues with my Apple TV. The Samsung smart TV app works great with a much better DVR with FF preview screens, but the video quality is not as good.

Don’t need to reinstall, we just restart the ATV every time the ATV has gone to sleep. Seems to be a communications issue. No other app does this as you say.