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Iphone 11 Pro voice cutting out during video calls

WhatsApp/Facetime audio/microphone cutting out on Iphone11 Pro iOS13.5.1

Posted on Jul 11, 2020 8:33 PM

Reply
6 replies

Jul 15, 2020 2:22 PM in response to ankitanand613

Hi ankitanand613, 




Thank you for using Apple Support Communities. 



We see that you are having an issue with the voice cutting out during WhatsApp/FaceTime calls on your iPhone 11 Pro. We want to help. There is a more recent version of iOS than what your iPhone has now. You can update to iOS 13.6. It is always a good idea to have a backup of your iPhone before updating. 


Here’s How to back up your iPhone, iPad, and iPod touch - Apple Support

Here’s how to Update your iPhone, iPad, or iPod touch - Apple Support 


Also, you can follow the steps in this article that talks about if an app unexpectedly quits, stops responding or won’t open. These steps will also help when an app is not working properly: If an app unexpectedly quits, stops responding, or won’t open - Apple Support


Reach back out if you have any questions.



Best Regards!

Jul 16, 2020 10:33 AM in response to ankitanand613

Hi ankitanand613,






From your reply, it would appear that you have updated the iOS but still experiencing the same issue. Have you tried updating the apps? This article has the steps to Update apps or use automatic downloads - Apple Support


Also, please follow the steps here that talk about If the microphones on your iPhone aren't working - Apple Support


Hope that helps.


Best Wishes!  

Iphone 11 Pro voice cutting out during video calls

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