I'm being charged TWICE for one purchase, how can I get a refund for that second charge?

Hi there,


I bought robux for my lil sister on 03-06-2020 which costs 73.98 SAR. I was charged the full amount that day. Today 12-07-2020, I received a notification from my bank says that a payment has been made with amount of 73.98 for Apple again. I believe that Apple is charging me twice for that same thing because I have not made any purchases since then. One of the transactions is on 03-06-2020 while the other one is on 12-07-2020 and I only bought those robux once. I would like to request a refund in the amount of 73.98 SAR since it was a double charge for one purchase but i couldn't find any email to send to. I have tried to submit an online refund request but every time i click to submit a massege shows that says "We're Sorry. We are unable to complete your request at this time. Please try again or come back later."

iPhone XS, iOS 13

Posted on Jul 12, 2020 2:47 PM

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Posted on Jul 12, 2020 2:48 PM

Hello


If you are seeing this as one charge, instead of two separate, you’ll want to reach out to the developer, as it would seem they have their pricing listed incorrectly:


How to contact an app developer - Apple Support


If you are seeing two of the same charges and you only meant to make one, you’ll want to contact iTunes:


Request a refund for an App Store or iTunes Store purchase - Apple Support


Take care.

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Question marked as Top-ranking reply

Jul 12, 2020 2:48 PM in response to shahad_fayez

Hello


If you are seeing this as one charge, instead of two separate, you’ll want to reach out to the developer, as it would seem they have their pricing listed incorrectly:


How to contact an app developer - Apple Support


If you are seeing two of the same charges and you only meant to make one, you’ll want to contact iTunes:


Request a refund for an App Store or iTunes Store purchase - Apple Support


Take care.

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I'm being charged TWICE for one purchase, how can I get a refund for that second charge?

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