You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi. I have a MacBook Pro 13-inch, Mid 2012 that shows OS X 10.9.5 - 4 GB of RAM. If I go to the App Store and select Updates I get a No Updates Available. If I type in the search MS OS Catalina I get an icon that show MS OS Catalina utilities installed.
But I can not install any App Store applications because they have to be on version 10.10 or greater.
How can I fix this?
Thanks in advance.
Robert
MacBook Pro
If the App Store Catalina page says Installed rather than Get or Download then the App Store is detecting that you have got a copy of Install macOS Catalina.app in your Applications folder. Have a look and see if you can find it, it it has downloaded completely it should be 8.24GBs in size. If it is double-click to start the installation.
If it is not then put it in the Trash, and empty the Trash. Connect your mac to your router via cable, restart your mac and try again.
Before upgrading make a full back up of your Mac.
Check that third party apps you use have updates available for the new OS.
Check that your printers/ scanners etc have updated drivers and software available for the new OS.
Do not use your mac while it is downloading
and do not use any other devices that share the same internet connection.
If you are considering upgrading to Catalina be warned that it does not support 32bit apps.
Your Mac is probably running 32bit apps and these will need to be updated to 64bit apps,
some updates may be free, some may be paid. Use this app to discover which apps you have
are 32bit, https://www.stclairsoft.com/Go64/. Once the list has been created you can then
contact the developers of the apps to see if they provide 64bit updates.
In theory you can upgrade directly from Mavericks to Catalina but it often stalls
as it tries to convert the HFS+ file system to the new APFS file system.
It is therefore recommended to upgrade to High Sierra beforehand.
Use Safari to click on this link, Firefox will not work.
If the App Store Catalina page says Installed rather than Get or Download then the App Store is detecting that you have got a copy of Install macOS Catalina.app in your Applications folder. Have a look and see if you can find it, it it has downloaded completely it should be 8.24GBs in size. If it is double-click to start the installation.
If it is not then put it in the Trash, and empty the Trash. Connect your mac to your router via cable, restart your mac and try again.
Before upgrading make a full back up of your Mac.
Check that third party apps you use have updates available for the new OS.
Check that your printers/ scanners etc have updated drivers and software available for the new OS.
Do not use your mac while it is downloading
and do not use any other devices that share the same internet connection.
If you are considering upgrading to Catalina be warned that it does not support 32bit apps.
Your Mac is probably running 32bit apps and these will need to be updated to 64bit apps,
some updates may be free, some may be paid. Use this app to discover which apps you have
are 32bit, https://www.stclairsoft.com/Go64/. Once the list has been created you can then
contact the developers of the apps to see if they provide 64bit updates.
In theory you can upgrade directly from Mavericks to Catalina but it often stalls
as it tries to convert the HFS+ file system to the new APFS file system.
It is therefore recommended to upgrade to High Sierra beforehand.
Use Safari to click on this link, Firefox will not work.
App Store Downloaded the Installer App. You have to open the installer app and run it. Then, follow the instructions.
Catalina Upgrade - App Store shows Installed - but About shows 10.9.5
