Followed all instructions, "In app purchases aren't allowed on this device" when trying to purchase a movie. I have an account, no Apple device. Using my smart tv. Help!

Question

Level 1

9 points

Followed all instructions, "In app purchases aren't allowed on this device" when trying to purchase a movie. I have an account, no Apple device. Using my smart tv. Help!

Followed all instructions to set up account, U/N, P/W billing, etc. for apple tv+ on my firestick tv. Watched "Greyhound", no problem. Tried to watch "Without a Clue" got blocked with:

"In app purchases aren't allowed on this device. To watch here, you must have purchased or rented this movie or episode on an Apple device."

What? NO! Was this a trick! Please help me before they make me drink the apple flavored cool aid!

Sorry, it's been a long day getting this to work so I could watch Greyhound (it was great), but I'm very disappointed with the glitches, I might cancel if there's no support.

Thanks

FireTVStick(Gen2),

Posted on Jul 12, 2020 7:52 PM

Reply

Answer 1

Top-ranking reply

Urquhart1244

Level 10

146,232 points

Jul 13, 2020 1:01 AM in response to OK_Igiveup

Unfortunately, there is currently no agreement between Apple and Amazon about the use of each others store for in-app purchases. This means that you can’t subscribe or make purchases for Apple services on Fire TV devices [1]. You will have to do that step on a different device, e.g. on the device that you used to get the Apple TV+ subscription.

Reply

Answer 2

Urquhart1244

Level 10

146,232 points

Jul 13, 2020 9:00 AM in response to OK_Igiveup

You should use a device that allows these purchases. That includes Apple devices, but also iTunes on Windows, or other third party streaming devices.

Rent movies from the Apple TV app - Apple Support

Devices you can use with the Apple TV app and Apple TV+ - Apple Support

Reply

Answer 3

OK_Igiveup Author

Level 1

9 points

Jul 13, 2020 8:41 AM in response to Urquhart1244

I tried to rent it but received the "not allowed" bubble. Must I have an Apple device?

Reply

Answer 4

OK_Igiveup Author

Level 1

9 points

Jul 13, 2020 8:48 AM in response to Urquhart1244

I have subscribed successfully on my pc and entered my u/n, pw on my firestick/tv. Do I have to have an Apple device or can I use my pc or firestick with the Apple TV+ app installed?

Reply

Answer 5

Urquhart1244

Level 10

146,232 points

Jul 13, 2020 2:51 AM in response to OK_Igiveup

FYI: Without a Clue (1988) is an iTunes Store movie for buy or rent, and not part of the Apple TV+ subscription.

Reply

Followed all instructions, "In app purchases aren't allowed on this device" when trying to purchase a movie. I have an account, no Apple device. Using my smart tv. Help!

Similar questions