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derry216 Author

Level 1

8 points

Iphone SE 2020 won't connect to Windows 8.1 PC

Got a new iPhone SE 2020 and it is not recognized by iTunes on Windows 8.1 PC. I can't upgrade iTunes on my PC because when I did that a few days ago it stopped working and I lost my iTunes library. Now I have iTunes back working and have restored my library, but I can't sync my new phone to the music library.

iPhone SE, iOS 13

Posted on Jul 13, 2020 1:08 PM

Top-ranking reply

Leanne_68

Community Specialist

Posted on Jul 16, 2020 3:05 PM

Hello derry216,

Thank you for using Apple Support Communities!

We understand from your post that you have not been able to sync your iPhone SE (2020) to iTunes on your Windows 8.1 PC. In order to sync your iPhone SE (2020) with iTunes, it must be iTunes 12.10 or later. To prevent your iTunes library from being affected, you could create a new user account on your Windows PC and install iTunes 12.10 in the new user account which can then be used to sync your iPhone SE (2020).

iPhone SE - Technical Specifications - Apple

"System Requirements

Windows 7 or later using iTunes 12.10 or later (free download from itunes.com/download)"

Create a user account in Windows - Windows Help

Best Regards.

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Iphone SE 2020 won't connect to Windows 8.1 PC

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