AirPods not disconnecting when put in case

Sometimes when I return my air pod pro their case they don't disconnect from my device. When I get a phone call or message etc. the notification goes to the air pod so there is not sound or ring on my phone. If I happen to look at my phone, i can still answer the call but the ring is silenced.



[Re-Titled by Moderator]


Posted on Jul 14, 2020 3:15 PM

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Question marked as Top-ranking reply

Posted on Jul 17, 2020 6:06 PM

Hi Malibu Flyer,


Thanks for using Apple Support Communities. It sounds like you’re having trouble with your AirPods not disconnecting when you place them in their case. We’re happy to help.


We suggest resetting your AirPods:


Reset your AirPods - Apple Support


You can find steps below for setting them up again:


Connect and use your AirPods and AirPods Pro - Apple Support


Let us know if that helps.


Take care.

1 reply
Question marked as Top-ranking reply

Jul 17, 2020 6:06 PM in response to Malibu Flyer

Hi Malibu Flyer,


Thanks for using Apple Support Communities. It sounds like you’re having trouble with your AirPods not disconnecting when you place them in their case. We’re happy to help.


We suggest resetting your AirPods:


Reset your AirPods - Apple Support


You can find steps below for setting them up again:


Connect and use your AirPods and AirPods Pro - Apple Support


Let us know if that helps.


Take care.

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AirPods not disconnecting when put in case

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