Hi, I had bought a item. My money was deducted but I didn’t receive the items I purchased, it didn’t shows on app store purchased history as well. I have the SMS and ID shows that I purchased. Assist please, thank you

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Hi, I had bought a item. My money was deducted but I didn’t receive the items I purchased, it didn’t shows on app store purchased history as well. I have the SMS and ID shows that I purchased. Assist please, thank you

RM0. Your payment on Apple Store via mobile carrier billing was successful. Amount RM16.90. ID:Apple MQ5B7GZ194. Go to https://apple.com/bill for more details.

check my ID please, I’m a regular customer on this game, but this issue was first time happening.

iPhone 11 Pro Max, iOS 13

Posted on Jul 14, 2020 6:56 PM

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Answer 1

Top-ranking reply

Dah•veed

Level 9

65,455 points

Jul 15, 2020 5:53 AM in response to Desmondtsw97

Speak directly to Apple for this issue.

World-wide Apple Support -

https://support.apple.com/en-us/HT204169

Support by phone, email or chat -

https://getsupport.apple.com/

Apple Support by Twitter -

https://twitter.com/AppleSupport

iTunes Support -

https://support.apple.com/en-euro/itunes-contact

ASC - Late 2012 Mac mini, macOS 10.14.6; Watch, series 5 GPS/cellular, watchOS 6.2; iPad Air 2, ipadOS 13.5.1; iPhone 8+, iOS 13.5.1; TV 4th Gen, tvOS 13.4.6;  HomePods, audioOS 13.4.6 and Airport Express w/ Airplay 2

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Hi, I had bought a item. My money was deducted but I didn’t receive the items I purchased, it didn’t shows on app store purchased history as well. I have the SMS and ID shows that I purchased. Assist please, thank you

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