Apple Health Failing to Synchronise Energy burned from Garmin Connect

So the above solution did not work.

Did a 3 hour workout this morning and same problem.

I also see that there are other posts on this forum reporting the same problem.

Given that it has happened to me and 140+ other people have indicated it has happened to them, it is not an isolated issue.

There is a work-around however, as reported by https://discussions.apple.com/thread/250156481

Unlink Garmin Connect as a data source in Apple Health across all categories.

Add Strava as a data source.

This will work for cyclists because if it ain’t on Strava, it did not happen.

There must be something in the Garmin Payload that is causing issues, but don’t hold your breath for Apple or Garmin to investigate and resolve permanently.

Hi @raina_b22

Thanks for the guidance. I have re-installed Garmin Connect and re-prioritised the data sources as suggested. I have completed 3 workouts over 3 days and still the same problem. The workouts are visible in the iPhone’s Activity App, but not in Apple Health. In the Activity App, i can see the imported Workout from GarminConnect along with all the energy time and heart rate data. The Exercise ring is correct, but the Move ring has not applied the energy consumed from the workout.

If the data is not importing correctly, can someone point me in the direction of some specific logs on the iPhone that I can investigate to get to the bottom of the issue?

Hi Joseph. Why would you believe this has anything to do with the Apple Watch? I am recording workouts on a Garmin Edge 530 device, syncing to my iPhone XR via Garmin Connect App, and then sharing the workout data to Apple Health on the iPhone XR.

i have tried the restarts, and done another workout, but again the KJ burned fails to be applied after a 2 hour ride.

Hi Terrance. Thanks for your help, but alas it is most certainly not the cause.

I had this problem last year. Only a full reset of the Phone was the solution.

After the reset the WorkOuts were syncing fine again for many months and then the same issue comes back.

The latest problem started many weeks ago, long before Garmin got their pants pulled down.

I work in IT and I can read JSON which is what all of the Analytical logs are output in.

Surely there has to be a failure being reported in the logs which can help pinpoint the failure.

Thanks MoonJ. I just did that and the solution was same as before. Reset the watch (not the phone).

It seems that the Exercise, Move and Stand Rings are calculated by the Watch.

In order for the watch to do this, my Workout recorded on the Garmin has to make the following journey:

Garmin Edge 530 -> Garmin Connect App -> Apple Health -> Apple Watch.

And it looks like after several months of data (>1GB of activity data on the watch) something breaks down in the watch.

The apple support consultant indicated this was a known bug and the solution is a reset of the watch.

Last time I did this I think it was a repair as a new watch which worked (no restore).

This time I am doing the repair as existing watch with restore.

Hopefully this works.

It’s frustrating that the WatchOS software has this problem and the work-around is a reset.