Cannot activate wifi calling on my iPhone se with xfinity

I have followed the instructions provided to activate wifi calling on my new SE with xfinity. But, when I return to the previous screen to see if it took, it always reverts to - off. I've spent hours with xfinity on this matter and they raised their hands and said to contact apple. At a loss.


Posted on Jul 15, 2020 7:09 AM

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2 replies

Jul 19, 2020 4:33 AM in response to sterling r

My problem, Sterling, was self imposed. Commonly known as "operator error" Lol. I came to find out. My problem was not having the location application activated. As such, it couldn't verify my entry as being valid. It was the final step at activating wifi calling with Comcast/Xfinity. I had turned that application off at some time previously, not knowing but, now realizing that it affects most everything.


Thank you for your time and effort in this matter.


AL



Jul 18, 2020 3:57 PM in response to oki al

Hi oki al,


Thank you for posting in the Apple Support Communities. We understand you are unable to enable Wi-Fi calling on your iPhone SE.


"If you can't turn on or use Wi-Fi Calling, make sure that your carrier offers Wi-Fi Calling and that your devices have the latest software. Then, follow these steps if you can't turn on Wi-Fi Calling or make a Wi-Fi call. Wait two minutes before you go from one step to the next.


  1. Go to Settings > Phone > Wi-Fi Calling and make sure that Wi-Fi Calling is on.
  2. Restart your iPhone.
  3. Connect to a different Wi-Fi network. Not all Wi-Fi networks work with Wi-Fi Calling.
  4. Turn Wi-Fi Calling off and then on again.
  5. Go to Settings > General > Reset and tap Reset Network Settings."


You'll find additional steps and information below.


Cheers!


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Cannot activate wifi calling on my iPhone se with xfinity

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