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D3colores Author

Level 1

4 points

Unable to upload photos to PC.

Unable to upload photos to PC. DCIM folder on PC indicates empty. Went into setting and did 'reset settings', still nothing.

[Re-Titled by Moderator]

iPhone 7 Plus, iOS 13

Posted on Jul 15, 2020 3:09 PM

Top-ranking reply

panchososa694

Level 7

20,623 points

Posted on Jul 15, 2020 3:23 PM

Do you have iCloud Photos enabled on your iPhone? You can verify whether or not this is the case in Settings>Your Name>iCloud>Photos. If you have both iCloud Photos enabled, and also the option for "Optimize iPhone Storage" then what you're experiencing is expected behavior. iCloud Photos and the "Optimize iPhone Storage" feature stores the majority of your photos in iCloud instead of on your device, and as a result, they won't be available for importing. Instead, you'll either need to download them from iCloud.com, or setup and use iCloud for Windows.

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Unable to upload photos to PC.

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