apple watch keeps deleting music

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Level 1

18 points

apple watch keeps deleting music

I have a series 3 Apple Watch and it keeps deleting music. I only have one playlist on it for when I am running without my phone. When at the gym I have my phone and listen to music (same playlist) on it. I use the same Bluetooth headphones with both devices. Scenario: I go running one day with my watch only and everything is fine. Next day I hit the gym using the phone. The following day back to the watch and boom the music is gone. I go thru the process of adding the music back to watch and it works for a little while and then this process repeats itself. I have looked at all my settings and I just can’t figure it out. I don’t have the optimization turned on. One more bit of info is that when this occurs all the other preset playlists are turned back on,I.E. Heavy Rotation, Chill Mix, etc. I turn them off and again download the ONE playlist to start the process all over again.

Posted on Jul 15, 2020 3:32 PM

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Answer 1

jeremy_v

Community Specialist

Jul 19, 2020 4:51 PM in response to Bogietrim

Hey there, and welcome to Apple Support Communities, Bogietrim!

From our understanding, music that you’ve added to your Apple Watch is removed periodically. We definitely want you to be able to enjoy your music while working out, so we’d be happy to take a look.

It sounds like you’ve already taken a look at your settings on your Apple Watch for Music to be sure that Optimized Storage is turned off. Next, when adding music to your watch, are you following the steps listed under “Choose which playlists are automatically added to Apple Watch” at: Add music to Apple Watch - Apple Support

Also, when downloading the songs, if you got to Settings > General > Usage on the Apple Watch, does the song count reflect appropriately? If not, you may need to keep the Apple Watch connected to power and allow the sync process to continue.

We’d also recommend creating a new playlist and adding a few songs to it to see if the same thing occurs. This can help isolate whether it is specific to the playlist.

Let us know the results, and have a great day!

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Answer 2

Bogietrim Author

Level 1

18 points

Jul 19, 2020 10:53 PM in response to jeremy_v

Thanks for the reply. I only keep one playlist on my watch labeled workout. I turn all the default mixes/downloads off. It will download the entire playlist and work just fine. I can go running without the phone and the playlist is there. At some point the playlist disappears and all the default mixes are toggled back on. This seems to happen after I use my phone to listen to music either working out or in the car. Poof, it’s just gone like the watch reset itself.

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apple watch keeps deleting music

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