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removing more money from my account than what i paid for

why did i redeem a 25$ itunes card on july 13th spend 11 dollars on it and only have 7.65$ left on my phone it makes no sense also before redeeming the 25$ i had no money on it but still i should have around 14 dollars

iPhone 8, iOS 13

Posted on Jul 15, 2020 5:35 PM

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Question marked as Best reply

Posted on Jul 15, 2020 5:39 PM

Some of the extra money may have been applicable taxes.


Normally, all sales are considered final, but you can ask for a refund.


If you have received a confirmation email, click the Report a problem link at the bottom.


Purchases problem.      


How long refunds from the App Store or other Apple services take.   


If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.







1 reply
Question marked as Best reply

Jul 15, 2020 5:39 PM in response to GabeUtsecks

Some of the extra money may have been applicable taxes.


Normally, all sales are considered final, but you can ask for a refund.


If you have received a confirmation email, click the Report a problem link at the bottom.


Purchases problem.      


How long refunds from the App Store or other Apple services take.   


If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.







removing more money from my account than what i paid for

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