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iMessage and FaceTime are not working with my home Wi-Fi connection, the same Wi-Fi network is working perfectly fine with all the other apps and safari and even with other devices.
Tried connecting my iPhone to a different Wi-Fi network and everything works perfectly.
Tried resetting the router, restoring the phone to factory defaults, resetting the network settings. Can anyone help?
iPhone 11 Pro, iOS 13
Custom DNS resolvers are trivial for the Internet Service Provider to override, because DNS packets are plain-text and not encrypted at all. They can't do the same with DNS over VPN because it's encrypted, so you could try that. DNS over VPN is different from a full-on VPN in that it only sends DNS messages through the VPN tunnel instead of all traffic.
Here are two apps from reputable vendors that I've used that let you do this for free:
Maybe the issue isn't related to DNS at all, but this is something that could solve the problem and worth exploring.
I tried them both.
NextDNS wouldn’t make much of a difference. However, Cloudflare’s app did when I connected the VPN!
I still don’t understand why this happens though.
Anyways, thanks so much for your help man! Cheers!
Hi gaurishankarsushil,
Thanks for your post! We understand that FaceTime and iMessage will not function when using your home's Wi-Fi. What exactly happens when you try to use these services on your Wi-Fi? When you restored your device, was the device setup as new, or did you restore from a backup? Make sure you have followed the steps listed in the article below.
If you get an error when trying to activate iMessage or FaceTime
Let us know what you find out!
Take care!
Hi gaurishankarsushil,
Thanks for the response. Since you have restored your device, set up the device as new, and the issue has persisted, please Contact Apple Support for further troubleshooting support. We also suggest contacting your Internet Service Provider regarding the issue.
Best regards.
I'm guessing there's a network-level block on some services on that Wi-Fi network, intentional or not.
This is a shot in the dark, but it's free and not too hard, so worth a try:
Using a reputable, paid VPN service would probably fix the problem, it's like $5 a month, but it's overkill for this situation.
Hi guys,
If you’re facing the same problem, please try the following in the below order :
It would work! Thank you!
iMessage and Facetime are both activated successfully. However, a text sent via iMessage would roll back after a few moments saying ‘Message Failed to Send’ or ‘Not delivered’ with the red exclamation.
Also, I am not receiving notifications for any Apps when connected to this specific Wi-Fi network and lately, I found that it takes about two minutes for an app to start downloading from the App store when connected to this network.. However, I’m able to stream YouTube, Netflix without any problems and all my non-apple devices work well with the same Wi-Fi.
Tried connecting my iPhone to another Wi-Fi and everything works perfectly.
Oh btw, I restored and set the iPhone Up as New.
I had actually thought of that before and I tried both Google’s DNS as well as Cloudflare (1.1.1.1). No gain.
However, it works perfectly when connected to a VPN. But as you said, it’s just not worth it.
iMessage not working on one specific Wi-Fi
