Right airpod pro makes high pitch sound when touched (with ANC or transparency on)

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Right airpod pro makes high pitch sound when touched (with ANC or transparency on)

This started happening a few days ago. My right airpod pro is making a loud high pitch sound when touched wether in or out of my ear and ANC or transparency is activated. Resetting and pairing again don't help. Using a different device doesn't help either.

Only turning ANC or transparency off will stop that high pitch sound when my right airpod pro is touched.

I've also noted that the fit test now tells me that both my airpods aren't well adjusted or that different tips should be tried. I did that test a couple of times in the first days and the large tips were giving me perfect, audible results. Now, tips of any size won't pass the test for one ear or the other.

Firmware is 2D27. I've tested the AirPods with an iPhone, an iPad and an iMac.

Any idea? A trip to the Apple Store, maybe?

Z

iPhone 8 Plus, 13

Posted on Jul 15, 2020 8:57 PM

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Answer 1

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Teddy_B

Community Specialist

Jul 20, 2020 8:00 AM in response to Zague

Hello Zague,

We understand from your question that your AirPods are having audio issues. We can certainly help you with this!

The best course of action for this issue would be to reach out to Apple Support. Apple Support is able to troubleshoot hardware issues with your device and, if needed, set up a hardware repair.

We hope this is able to resolve your issue. If you have any more questions or this does not resolve your issue, please reach back out on the thread!

Cheers.

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Right airpod pro makes high pitch sound when touched (with ANC or transparency on)

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