Subtitles on a rental movie - Apple TV app

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Saganton Author

Level 1

9 points

Subtitles on a rental movie - Apple TV app

Hello,

Yesterday we decided to rent a movie through Apple TV app.

We have been watching the Bourne movies on Netflix but the latest (2016) isn’t on there - so we found it in the TV app.

The purchase is smooth and it all works fine - the movie begins - but the subtitles doesn’t work.

I try to change it from the in-app menu - no subtitle work.

I go into Setting, change subtitle option there, turn on the option in accessibility section.

I reboot the device.

I update the device.

And I repeate everything again, except the update part.

Searched the internet and read about some movie files without subtitle tracks etc.

Anyone knows whats going on?

Thanks in advance!

Posted on Jul 16, 2020 11:06 PM

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Answer 1

Top-ranking reply

Urquhart1244

Community+ 2024

Level 10

142,944 points

Jul 17, 2020 7:18 AM in response to Saganton

You can contact the iTunes store staff, and ask them to check on it, if there is a problem with this rental, or if the issue is on your end.

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Answer 2

Jul 17, 2020 12:49 AM in response to Saganton

Subtitle options vary by country or region. So, where are you, and is your Apple ID account for the same region?

The information page for a movie would include a section on Languages, including audio languages and subtitles that are included in this version, so you can see what is available before you make the rent decision.

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Answer 3

Saganton Author

Level 1

9 points

Jul 17, 2020 3:43 AM in response to Urquhart1244

Hey,

Thanks for the reply.

Yes, everything is in order. That is what makes me so frustrated. I double checked everything though and like I said, it is in order. Region, ID, included subtitles, language etc.

I think it is something on the server side. The post about a faulty movie file with no track/markers for the subtitle sounds legit? I believe I tried everything I possibly can do by myself. Except resetting the device. Or ask for a refund, which I rather not.

Any other ideas?

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Subtitles on a rental movie - Apple TV app

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