You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: nad747
nad747 Author
User level: Level 1
8 points

Apple TV App not showing in App Store of Samsung TV US55NU8000

Make: SAMSUNG TV

Current Firmware: 1294

Model Code: US55NU8000


I have updated the Firmware and also reset the Smart Hub of the TV but still it does not show the Apple TV app in the App Store. While, the Samsung 8000 series is mentioned in the available list of Apple TV app.


Will greatly appreciate if anyone can guide how to resolve the issue?


Which devices have the Apple TV app?


The Apple TV app is available on select 2018, 2019, and 2020 (N, R, and T model) Samsung smart TVs, Lifestyle TVs, QLED TVs, and QLED 8K models. It is also available on Apple TV, Roku, and Amazon streaming devices. For a full list of compatible devices, check out Apple support. You do not even need to download it because it will appear in the Apps section on your TV.

Apple TV

Posted on Jul 17, 2020 7:37 AM

Reply
Question marked as Top-ranking reply
User profile for user: Phil0124
Phil0124
Community+ 2024
User level: Level 10
207,053 points

Posted on Jul 17, 2020 9:30 AM

Neither the iTunes store nor the Apple TV+ service are available in Pakistan directly, and as such TVs sold there would not have the App available since there would nothing you could do with it. Samsung restricts app availability based on the region the TV is meant for.


https://support.apple.com/en-us/HT204411#europe


Some TVs may allow you to change the region they are set for, and may make apps available that where not available previously. May not work with all models.

https://ironsocket.com/setup/help/samsung-smart-tv-region-switch-guide

View in context

Similar questions

4 replies
Question marked as Top-ranking reply
User profile for user: Phil0124
Phil0124
Community+ 2024
User level: Level 10
207,053 points

Jul 17, 2020 9:30 AM in response to nad747

Neither the iTunes store nor the Apple TV+ service are available in Pakistan directly, and as such TVs sold there would not have the App available since there would nothing you could do with it. Samsung restricts app availability based on the region the TV is meant for.


https://support.apple.com/en-us/HT204411#europe


Some TVs may allow you to change the region they are set for, and may make apps available that where not available previously. May not work with all models.

https://ironsocket.com/setup/help/samsung-smart-tv-region-switch-guide

Reply
User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
143,484 points

Jul 17, 2020 8:43 AM in response to nad747

For Samsung, the Apple TV app will be among the default apps for compatible TV models with the up-to-date firmware.

* You do not even need to download it because it will appear in the Apps section on your TV.

* Note: If the Apple TV app does not appear in apps, then it is not compatible with your TV.


Do ask Samsung about the support for the app on your model TV. They are the ones that add it or not. It is apparently not an App Store item. Possibly regionality may be a factor? (In which country are you?)


The Apple TV app is also available on Apple TV box, Roku, and Amazon streaming devices, for any TV models that do not support the app natively.

Reply

Apple TV App not showing in App Store of Samsung TV US55NU8000

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up