Resetting an iPad but the email address is way old....
I have an iPad I'm trying to factory reset. My husband's old email address was used. We no longer use that Apple ID and email. HELP!
iPad 2
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I have an iPad I'm trying to factory reset. My husband's old email address was used. We no longer use that Apple ID and email. HELP!
iPad 2
If your device is Activation Locked, this help page will provide most of the information that you’ll need:
https://support.apple.com/en-us/HT201365
If you have forgotten your AppleID or associated password, these can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
https://support.apple.com/en-us/HT201354
More information about recovery of your AppleID password:
https://support.apple.com/en-us/HT201487
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
If your device is Activation Locked, this help page will provide most of the information that you’ll need:
https://support.apple.com/en-us/HT201365
If you have forgotten your AppleID or associated password, these can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
https://support.apple.com/en-us/HT201354
More information about recovery of your AppleID password:
https://support.apple.com/en-us/HT201487
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
The Apple ID continues to work regardless of what the associated email's status may be.
If you no longer remember the password for the Apple ID, which may or may not be the same as the associated email address, you'll need to recover it.
See here: If you forgot your Apple ID password - Apple Support
Otherwise, you'll need to contact Apple Support an see if they can help you recover access to the account: Get Support - Apple.com
Resetting an iPad but the email address is way old....