11 pro overheating

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Level 1

9 points

11 pro overheating

my phone gets very hot after making calls. 10 minute call = 50 minutes of very hot phone. Is there a known problem with this i phone?

iPhone 11 Pro, iOS 13

Posted on Jul 18, 2020 2:46 AM

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Answer 1

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Axel Foley

Level 10

148,818 points

Jul 18, 2020 3:19 PM in response to Michele___

Your iPhone 11 Pro is less than one year old and is therefore covered by the Apple 1YR Limited Warranty (US) so have it examined at the Apple Store or at an authorized service center and take advantage of it. If the stores are closed then please contact ➔ Apple Support

Axel F.

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Answer 2

Axel Foley

Level 10

148,818 points

Jul 18, 2020 2:49 AM in response to Michele___

Can you please Force ReStart your iPhone as show below and see whether the issue persists?

Force Restart the phone:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF)

Axel F.

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Answer 3

Michele___ Author

Level 1

9 points

Jul 18, 2020 12:30 PM in response to Axel Foley

Thanks. I did that. The phone stayed hot for 3 hours. Now it won’t charge every time I connect the charger and I receive a message saying “this accessory may not be supported” when I use the original charging cable which came with the phone.

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11 pro overheating

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