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User profile for user: Gospelmusicgroup1
Gospelmusicgroup1 Author
User level: Level 1
8 points

Black screen issues

Black screen issues with my MacBook Pro with Touch Bar! My friends have the same issues now I am also dealing with the same problem. Apple need to fixed the issue

Posted on Jul 18, 2020 9:11 PM

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,898 points

Posted on Jul 19, 2020 10:40 AM

By using the key combination at startup (in your response above), you reset the SMC. I agree with that option however that did not solve your issue. I have the following recommendations to try and you should try those one at a time and see if any one of those solve the issue.


  1. You have already tried this option however try it one more time. Reset SMC by following the directions applicable to your MacBook here ➔ How to Reset SMC. If that does not solve things then-
  2. Reset NVRAM/PRAM by following the directions applicable to your MacBook here ➔ How to Reset NVRAM/PRAM. If that does not solve things then-
  3. Enter ➔ Safe Mode and see if the screen issue still exists in Safe mode. Log out of Safe Mode and then reboot computer. If that does not solve things then-
  4. Finally if none of the above works then you can enter ➔ macOS Recovery Mode and reinstall the macOS and see if that solves it.


Thats all I have for now. Beyond the above recommendations, You can have your MacBook Pro examined at the Apple Store or an Authorized Service Center when they open or contact ➔ Apple Support


Axel F.

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,898 points

Jul 19, 2020 10:40 AM in response to Gospelmusicgroup1

By using the key combination at startup (in your response above), you reset the SMC. I agree with that option however that did not solve your issue. I have the following recommendations to try and you should try those one at a time and see if any one of those solve the issue.


  1. You have already tried this option however try it one more time. Reset SMC by following the directions applicable to your MacBook here ➔ How to Reset SMC. If that does not solve things then-
  2. Reset NVRAM/PRAM by following the directions applicable to your MacBook here ➔ How to Reset NVRAM/PRAM. If that does not solve things then-
  3. Enter ➔ Safe Mode and see if the screen issue still exists in Safe mode. Log out of Safe Mode and then reboot computer. If that does not solve things then-
  4. Finally if none of the above works then you can enter ➔ macOS Recovery Mode and reinstall the macOS and see if that solves it.


Thats all I have for now. Beyond the above recommendations, You can have your MacBook Pro examined at the Apple Store or an Authorized Service Center when they open or contact ➔ Apple Support


Axel F.

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User profile for user: Gospelmusicgroup1
Gospelmusicgroup1 Author
User level: Level 1
8 points

Jul 19, 2020 6:54 AM in response to Axel Foley

Hi Axel - it happens to me yesterday Evening, the keyboard light turns on when you power on the computer but screen stay black. I realize that exact issue my friends facing with theirs. I call Apple and the ask me to hold control + option and shift for 7 seconds then add the power button so I hold all four buttons for 12 seconds, issue still the she same, This issue is an ongoing problem with many of the 2016 - 2018 MacBook Pro with Touch Bar. Apple need to do something about it.

Steve K

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Black screen issues

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