You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Black screen on MacBook Pro

Screen went black out of nowhere, touch bar is also not working only esc lights up.I tried connecting it to the tv using hdmi cable and the screen shows up. What could be the problem?

Posted on Jul 19, 2023 12:37 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 19, 2023 2:30 PM

Aay08 wrote:

Screen went black out of nowhere, touch bar is also not working only esc lights up.I tried connecting it to the tv using hdmi cable and the screen shows up. What could be the problem?


New issue both at the same time no screen, no touchbar— you do not make that clear in your statement above(?)


—Touchbar points to a logic board issue


—external monitor comes directly from GPU, so it point to an internal display issue—


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"

Genius Bar Reservation and Apple Support Options - Apple


Outside the USA

Contact Apple for support and service - Apple Support



1 reply
Question marked as Top-ranking reply

Jul 19, 2023 2:30 PM in response to Aay08

Aay08 wrote:

Screen went black out of nowhere, touch bar is also not working only esc lights up.I tried connecting it to the tv using hdmi cable and the screen shows up. What could be the problem?


New issue both at the same time no screen, no touchbar— you do not make that clear in your statement above(?)


—Touchbar points to a logic board issue


—external monitor comes directly from GPU, so it point to an internal display issue—


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"

Genius Bar Reservation and Apple Support Options - Apple


Outside the USA

Contact Apple for support and service - Apple Support



Black screen on MacBook Pro

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.