Transfer from iPhone 11 to pc windows 10

Hi

I have an iphone11 and can’t transfer pictures/movies to my pc. In the past, I've always copied photo and video files from iPhone to my Windows PC's (Win7 and Win10 using file explorer or Windows Import) without any issues using this setting:

Settings - Photos - Transfer To Mac or PC - Automatic

As expected, it would convert files from the High Efficiency Formats to compatible formats, and the transfer would run without any problems, as well as the reproduction of such transferred files.

Now with the new iPhone 11, it doesn't work anymore. I can't transfer files, let alone reproduce them.

Eventually the copy process starts,as soon as it encounters a file with High Efficiency Format, it stops and shows this error message:

"A Device Attached to The System is Not Functioning"

The only way I can get the transfer to happen is to change the setting to:

Settings - Photos - Transfer To Mac or PC - Keep Original

This is obviously not optimal because then the files saved with High Efficiency Format will not display or play in Windows.

Then the option is to disable High Efficiency Formats on the iPhone... which presents another set of problems/limitation

i need to transfer mp4 from my osmo mobile 3 too. Help!!!!