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HELP 10.15.6 update KILLED my iMac

Downloaded 10.15.6 update, and rebooted. I saw it begin to update (Apple logo, etc. etc.), I then left the machine for about 3 hours. Came back and it is DEAD.


Press power button. No response. Unplug power, wait 30 seconds, replug it in. No response.


This thing is DEAD.


Now what?


2017 27" iMac 3.5 GHz proc.



Posted on Jul 19, 2020 12:22 PM

Reply
3 replies

Jul 19, 2020 1:56 PM in response to Old Toad

Already did that (i.e. reset the SMC) *multiple* times. No joy.


If you are an Apple person (or if factory people read these threads) then the 10.15.6 update needs an update to the update.


Here is the whole sequence of events (that ultimately resolved itself (!?!)).

  1. Successfully downloaded the 10.15.6 update (~3 GB)
  2. the update itself began (black screen with Apple logo, "thermometer" showing progress..._
  3. I left the machine alone for 3 hours.
  4. I came back and it was unresponsive. Would not respond to the keyboard, or the mouse. Would not respond to the power button. It *was* consuming power (heat coming out of the vent).
  5. I went through the 4 steps of troubleshooting, including disconnecting power (i.e. SMC reset), *multiple* times. No change.
  6. After 30 minutes of trying various stuff, I gave up and left the room.
  7. 15-30 minutes later (iI'm not sure exactly when..) the computer came alive *all by itself*. At that point it was not finished with the update yet. I let it continue to "cook" and it completed the update. By this time, a total of 4 hours had elapsed since the update was downloaded and the install had begun.
  8. This is important. If you look on the support website, you will see that I am NOT the only person with this problem.


My guess is that there are one or more timing issues with this update, and there are one or more very large time-outs, that eventual time out when the race is trapped in the first place. Otherwise, I can't imagine why things are happening 3+ hours into the install. This is a 4 core 3.5GHz i5 proc, and an SSD. It never breaks a sweat, and on the rare occasion that I do a system reinstall (option-R), the whole process including the download completes in well under 1 hour.


There is something wrong with this 10.15.6 update.

Jul 19, 2020 2:45 PM in response to old Bill

You are not speaking to Apple in these forums and they do not read these posts. What is the year of the Macand does it use a hard disk or Fusion drive?


if it does, please attempt to reset the NVRAM and if it still dead then the computer has had a hardware failure, NOT caused by Mac OS it was caused by something that was already wrong with the hardware and the stress of updating Mac OS simply pushed it over the edge. It does happen, updates, particularly OS updates make the computer work hard so if you have dodgy hardware to begin with the update was not the cause.

HELP 10.15.6 update KILLED my iMac

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