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iPhone is blocked

Hello! I can not to unblock my fathers iPhone because someone wrote an Apple ID which we don’t know. Consequently, we can’t inblock it . Could u help with this question,please.

i will attribute screenshots below.




[Image Edited by Moderator to Remove Personal Information]

Posted on Jul 19, 2020 10:32 PM

Reply
2 replies

Jul 20, 2020 7:39 AM in response to Sashimy0125

If this is a used device, you need to be able to contact the previous owner to have them log out of iCloud or go to https://www.icloud.com/find/ My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless. Apple won't unlock it.


Turn off Activation Lock - Apple Support.      


If your dad is the original owner, have him contact Apple. Apple can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.

iPhone is blocked

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