Handoff doesn't work from iMac to iPhone, but does work the other way around...

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Handoff doesn't work from iMac to iPhone, but does work the other way around...

I can't get handoff working properly. As the title says I cannot handoff from my iMac to my iPhone, but it does work the other way around.

Every other device I own work perfectly in all possible combinations, it's just the iMac and iPhone that's giving me trouble for some reason. Recently upgraded my old iPhone 7 to an SE and the problem still persists on this new phone, so I would assume the iMac is to blame here?

I have tried disabling and reenabling wifi, bluetooth and handoff on both devices. I have also tried signing out and back in to iCloud. Nothing helps. This is super annoying as this feature is amazing, but it's just not reliable enough to actually use.

I also own a Macbook Pro and an iPad and these devices work perfectly with handoff regardless of targeting device.

Anything else I could possibly do to fix this issue, before I submit a bug report to Apple?

iMac 27″ 5K, macOS 10.15

Posted on Jul 20, 2020 4:36 AM

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Answer 1

Top-ranking reply

paarthS8

Community Specialist

Jul 23, 2020 9:56 AM in response to Konsolkongen

Hi Konsolkongen,

We understand you are experiencing an issue with Handoff from you iMac to your iPhone.

Can we ask, which model of iMac are you using?

We would recommend ensuring your iMac software is up to date. You can learn how to do so here: How to update the software on your Mac.

If the issue persists we would recommend testing the issue in Safe Mode. You can learn how to do so here: How to use safe mode on your Mac.

If the issue persists further, we would recommend testing the issue in a new user account. You can learn how to do so here: How to test an issue in another user account on your Mac.

Hope this helps!

Thank you for using Apple Support Communities.

Cheers!

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Answer 2

Konsolkongen Author

Level 1

15 points

Jul 27, 2020 9:34 AM in response to paarthS8

Hi. This is a 2017 iMac

https://everymac.com/systems/apple/imac/specs/imac-core-i5-3.5-27-inch-aluminum-retina-5k-mid-2017-specs.html

It would appear that booting in safe mode, and rebooting has resolved this issue. This is weird as I have tried formatting the SSD and reinstalling macOS several times but it never helped before.

Now I can handoff Safari to my iPhone and Macbook, and the copy-paste feature is also working (something I forgot to mention).

I have tried rebooting and powering off the iMac, and it still appears to be working fine :)

Thank you for the help, I'll be sure to write again should the problem reappear.

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Answer 3

Konsolkongen Author

Level 1

15 points

Sep 3, 2020 7:37 AM in response to Konsolkongen

Problem is back. Safe mode doesn't work this time. Tried logging my apple id out and back in again, restarting, resetting NVRAM and so on. This is so frustrating :(

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Handoff doesn't work from iMac to iPhone, but does work the other way around...

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