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logserv Author

Level 1

4 points

Airpod settings only shows disconnected and forget this device

I have an Airpod (2nd Generation)

Model number: A2032, A2031

Wireless Charging Case:Model number: A1938

I can connect on my iPhone .It works perfectly fine, plays music and call supports great even i can charge Airpod case on my wireless charging pad.

But on Bluetooth setting its only shows two option( disconnect and forget this device).

My question are:

*Why it doesn't shows Airpods details on <Settings\General\About> on iPhone.

*Some of my office colleague says its high copy Airpods or fake one, I rechecked the serial number and serial number perfectly matches on apple website.

I have tried to connect on different IOS device and IOS version still have same issue.

Am I only the one having this sorts of problem with my Airpods? I'm bit confused.

Please help..

Posted on Jul 20, 2020 5:47 AM

Top-ranking reply

MrBill3

Level 10

103,978 points

Posted on Jul 20, 2020 10:32 AM

Hello,

See this:

Place the connected AirPods in your ears and open the cover of the charging case
Go to Settings > Bluetooth and select the circled “i” next to your AirPods
Change the name or anything else on the screen
For more detail: Adjust the settings of your AirPods

Good luck.

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Airpod settings only shows disconnected and forget this device

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