Since last night, my laptop is completely frozen on the login page. I cannot move the mouse or anything. I’ve powered off the lap top, that did not work either. I am just trying to do college homework and everything is filed in my laptop. I have a MacBook Air 2012 if that helps. I’ve tried everything to reboot my laptop and it just won’t work. Please help
MacBook Air 11″, macOS 10.15
Force your Mac to shut down by pressing and holding its power button until it shuts down. Read Log out, sleep, restart, or shut down your Mac - Apple Support. Then, attempt to restart it in the usual manner.
If that restart attempt fails, then continue with If your Mac doesn't turn on notwithstanding its title because it completes some preliminary steps. Read and follow each of those steps, all the way through and including Step 4, which directs you to:
If your Mac starts up to a blank screen
Read and follow each of it steps also, all the way through and including the end, which takes you to:
"If you still need help, please contact Apple Support."
Why is it frozen?
