My iPhone SE won't turn off

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My iPhone SE won't turn off

I've had this issue previously, about a year ago, but I managed to resolve it (I don't remember how). I'm having the issue of my iPhone SE will not turn off normally, or shut down. I held down both the power button and the home button and it wouldn't recognize I was trying to power the device off, so it force quit. After a few seconds the device will go to the white apple screen and turn itself back on again, and the cycle repeats. I can't seem to find any solutions online that fix this, I'm not sure what to do.

iPhone SE, iOS 13

Posted on Jul 20, 2020 1:17 PM

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Answer 1

CarlAVII

Community Specialist

Jul 23, 2020 1:51 PM in response to teenieni

Hi there teenieni,

Thank you for choosing Apple Support Communities!

It sounds as though you’re not able to power off your iPhone. You’re in the right place, we’d be glad to assist in seeking a solution.

Below is a resource that can help:

Restart your iPhone

This resource includes steps that can be used to turn your device off. Please note, there are different steps based on if you have a 1st generation or a 2nd generation iPhone SE. - Identify your iPhone model

Alternatively, you can use these steps below to restart your iPhone:

Tap Settings>General>Shut Down.

Have a great day!

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My iPhone SE won't turn off

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