Bewildered by sign-in problems

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Level 2

243 points

Bewildered by sign-in problems

I got a message that my sign-in password to iTunes or Music or whatever was invalid so I went to get it from my Keychain and I seem to have a hundred or more Apple passwords. I didn't know which one to choose. Is the password I use to sign in to the computer the same as the password for my Apple ID? I am terrified I will lose the computer password. I've given up with iTunes / Music as this sign in carry on keeps happening and there are other places I can get music (BBC digital radio and Classic FM mainly).

MacBook Pro 13″, macOS 10.15

Posted on Jul 20, 2020 2:51 PM

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Answer 1

Best reply

Eric Root

Level 10

684,105 points

Jul 21, 2020 5:54 AM in response to Ewan Lamont

The new device message is likely caused by you signing back in.

When you change passwords, the new password is added to the keychain, but the old password isn't delete. After awhile you will see multiple passwords. That is what I see.

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Answer 2

Jul 20, 2020 3:20 PM in response to Ewan Lamont

See If you see a message 'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856. This link says: "There might be a problem with the payment method that you have on file. When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.”

Try using the Apple recommended support link above first. But, this site is down very often. Use the support options I give below if necessary.

You can use Apple Support Twitter https://twitter.com/AppleSupport There may be a wait of an hour or so.

And, if necessary, go here to contact iTunes worldwide support via text or chat https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading, Tell us how we can help.

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Answer 3

Eric Root

Level 10

684,105 points

Jul 20, 2020 6:51 PM in response to Ewan Lamont

Normally, you sign into the computer with your user password, not your Apple ID password.

For your Apple ID password (that you use to sign into iTunes), enter the Apple (iCloud) ID and click Forgot Password.

Apple ID - Manage

Apple ID – Forgot Password

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Answer 4

Ewan Lamont Author

Level 2

243 points

Jul 21, 2020 1:04 AM in response to donv_the_ghost

As you can see I am able to sign in with the new password and my old password still works to sign in to the computer. But then there are all these messages and I can't determine which password or user name they refer to. I keep getting told that this laptop or my iPhone is a "new device". And then there is that endless. scroll of passwords saved in Keychain. What is that about?

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Bewildered by sign-in problems

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