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Hello, my iPhone was nearly at full capacity and was getting a bit slow so I restarted it. It then got stuck, and only showed the apple logo. I called Apple and was told that I should try to update it using iTunes. Error 14 keeps on coming up (presumbly because I do not have any further storage for the update) and my phone is now not working. Is there anybody else in the same boat? Thanks.
iPhone X, iOS 13
here is a reference for error codes..
iOS update and restore errors - Apple Support
if you click on the '14' or scroll down to Check your USB connections
They basically recommend trying another USB cable and an alternate USB port.. then maybe a different computer
They said they couldn't do anything over the phone and the Apple chap I spoke to said that he has had a few other people ringing up saying the same thing. He said that he could only advise to restore through iTunes. Failing that, reset to factory settings but I really don't want to go for that option and lose all of my data.
snoopy_pizza wrote:
Failing that, reset to factory settings but I really don't want to go for that option and lose all of my data.
That’s exactly why regular backups are so important. Hardware does fail - when you least expect it.
Thanks - I have tried this but I haven't been successful.
Thanks for your reply. I have tried two USBs already and another Mac and it still doesn't work
snoopy_pizza wrote:
I have tried this but I haven't been successful.
The last step in the article suggests contacting Apple Support. What did they recommend?
Understood. I just didn't realise that by restarting my phone, it would be game over.
Do you know if there is anyway to get out of exit recovery mode?
iTunes error 14
