AirPods 2nd generation volume / sound is extremely low

My AirPods volume is extremely low. The sound is only at normal level if they are in my ear horizontally. I have cleaned them, resynched to devices, and still volume is low.

Posted on Jul 22, 2020 6:57 PM

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Question marked as Top-ranking reply

Posted on Jul 27, 2020 6:00 AM

Hello Rfayc63,


It sounds like you are having an issue where your Airpods volume is very low. Typically this is a sign of debris in the main speaker, check out this link for support with cleaning your Airpods: How to clean your AirPods and EarPods. If there's nothing showing on the speaker mesh, continue with the steps below:


First, Reset your AirPods


Next, verify that you have the L and R AirPods correctly identified. You can see where to look for the indicators in the photos under the "Look on your AirPods" section: Identify your AirPods - Apple Support


Lastly, take a look at the Quick Start Guide located under "Resources" at the bottom of this page to see how they should be sitting when placed in your ear. AirPods Support - Official Apple Support


Once you've covered those 3 troubleshooting steps, if you're still having an issue with the volume of the AirPods, Contact Apple Support.


Cheers!

1 reply
Question marked as Top-ranking reply

Jul 27, 2020 6:00 AM in response to rfayc63

Hello Rfayc63,


It sounds like you are having an issue where your Airpods volume is very low. Typically this is a sign of debris in the main speaker, check out this link for support with cleaning your Airpods: How to clean your AirPods and EarPods. If there's nothing showing on the speaker mesh, continue with the steps below:


First, Reset your AirPods


Next, verify that you have the L and R AirPods correctly identified. You can see where to look for the indicators in the photos under the "Look on your AirPods" section: Identify your AirPods - Apple Support


Lastly, take a look at the Quick Start Guide located under "Resources" at the bottom of this page to see how they should be sitting when placed in your ear. AirPods Support - Official Apple Support


Once you've covered those 3 troubleshooting steps, if you're still having an issue with the volume of the AirPods, Contact Apple Support.


Cheers!

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AirPods 2nd generation volume / sound is extremely low

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