issue retrieving office 365 mail

DarthBJW Said:

"issue retrieving office 365 mail: ive tried the basic steps like connection doctor etc, but didnt consider SMC or NVRAM resets. Will give that a whirl."

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If that does not work, consider contact Microsoft Support. Perhaps these is something going on with their servers.

To Contact Microsoft Support:

Start Here: Microsoft Contact Us Virtual Agent - Microsoft Support

Also, Reset your Modem/Router:

If outgoing/incoming mail is not working then, reset the modem/router - unplug it for 30 seconds, and then plug it back in. It may take up to a minute for all connections to reset. Perhaps, there was utility work down the street, and that would be an example as to why you may need to reset it.

DarthBJW Said:

"issue retrieving office 365 mail: reset SMC and NVRAM, and ran a disk repair too. Took 3 reboot cycles, and problem still there :(“

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Remove Security Software:

Its enabled VPN (Virtual Private Network) settings would most certain get in the way of network traffic. Use an uninstaller. Get the uninstaller from the Developer and none other. Elsewise, it might be malware or spyware you install.

Did you contact Microsoft?

Did you reset your Modem/Router?

DarthBJW Said:

"issue retrieving office 365 mail: MFA is enabled for my O365 account. I can actually send mail without issue (and retrieve mail intermittently), which suggests MFA is fine. I just changed password and re-authenticated as expected."

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Outgoing Issues:

So, if it is being received intermittently, try this link: If you can’t receive emails in Mail on Mac - Apple Support.

Reset the SMC and your NVRAM:

Sometimes when changes are made to the system(i.e. updates), system configurations (i.e. for Networking and for Mail) become manipulated, technically. So, reset the SMC and NVRAM. Your hard drive may not be being read promptly, so resetting these, outgoing (and incoming) networking should interact as intended.

DarthBJW Said:

"issue retrieving office 365 mail: ive tried the basic steps like connection doctor etc, but didnt consider SMC or NVRAM resets. Will give that a whirl."

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Note: It might take three times to get all reset. So, be cure you have time to do so.

TheLittles wrote:

DarthBJW Said:

"issue retrieving office 365 mail: reset SMC and NVRAM, and ran a disk repair too. Took 3 reboot cycles, and problem still there :(“

———-

Remove Security Software:

Its enabled VPN (Virtual Private Network) settings would most certain get in the way of network traffic. Use an uninstaller. Get the uninstaller from the Developer and none other. Elsewise, it might be malware or spyware you install.

Did you contact Microsoft?

Did you reset your Modem/Router?

And if VPN is required for work? You might want to consider these things before you give advice. If I took your suggestion I would not be able to work.

Considering this person is connecting to an O365 account, this is most likely for work purposes. Nobody sets up an O365 account for personal use.

I don't follow you.

DarthBJW Said:

"issue retrieving office 365 mail:[...]Randomly it will fetch new mail and synchronise either on restart or overnight, but nothing reliably.[...]"

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Renew your Two-Factor Authentication.

You probably need a new Two-Factor Authentication Passcode. If not in use, consider using it, for such cases as this.

• AOL
• Comcast
• Hotmail
• Yahoo

wow, SMC... uh... okay:

Put the IP address of your incoming mail server in, instead of the name.

You can obtain that information by running a "ping 'server name'" from the terminal.

This is a pretty well known issue with Mac clients connected to O365. Are you using a VPN?