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hi, i have a MacBook pro mid 2015 (Mojave 10.14.6). it suddenly started this thing where it doesn't show icons of images, PDFs, videos and quick look function is not working either. I tried restarting the system, relaunching Finder and changing the (com.apple.finder.plist) thing, all these methods didn't work. This is so frustrating and i really need the icon view in my work.please help.
MacBook Pro 15″, macOS 10.14
Please check if another user / guest user has the same issue?
How to test an issue in another user account on your Mac - Apple Support
Also check in safe mode if you have the same issue?
How to use safe mode on your Mac - Apple Support
Please check if another user / guest user has the same issue?
How to test an issue in another user account on your Mac - Apple Support
Also check in safe mode if you have the same issue?
How to use safe mode on your Mac - Apple Support
Please see this previous discussion which may help you to solve your issue. (Similar Issue)
https://discussions.apple.com/thread/8616379
About safe mode:
Safe mode prevents your Mac from loading certain software as it starts up, including login items, system extensions not required by macOS, and fonts not installed by macOS. It also does a basic check of your startup disk, similar to using First Aid in Disk Utility. And it deletes some system caches, including font caches and the kernel cache, which are automatically created again as needed.
There is no such issue when i log with another account.it works completely fine, but i want a solution for this issue in my main user.
i have not tried safe mode and i'm afraid it would make the situation worse because i don't want to lose any of my data.
what if i update to macOS Catalina, would this solve the problem?
The other user account should help to know if the issue is system wide or specific to a user. Now that we know it is only with your user. I think you need to rebuild the icon cache.
Personally I have restarted to safe mode to troubleshoot and it is the most common step. I didn't see any of my data lost specially files which I have saved to desktop/documents or anything like that. Unless if I have deliberately deleted.
I have mojave and much older MBP so haven't had a chance to upgrade to catalina, so can't speak if an upgrade will fix your issue.
Before you proceed to upgrade, Please backup your data and macOS incase you need to revert back.
so how can i re-build the icon cache? through safe mode? and what are the steps for this process?
i tried safe mode and the code that is provided in this discussion but both did not work unfortunately
anyways, thank you so much for your help.
MacBook pro (Mojave) doesn't display files icons
