Mobile data turns off for my music

My mobile data turns off for my music

how do I change that

iPhone XR, iOS 13

Posted on Jul 23, 2020 8:22 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 27, 2020 9:00 AM

Hi there, joweria!


Thanks for reaching out to the Apple Support Communities! It sounds like you're having an issue turning on cellular data to stream your music. First, we suggest checking out this article to Use parental controls on your child's iPhone, iPad, and iPod touch and be sure there are not any restrictions set up on your device.


We also suggest checking out these articles to Update your iPhone, iPad, or iPod touch and Update your carrier settings on your iPhone or iPad to be sure you're running the latest software updates available for your device.


You'll also want to see if Low Data Mode is enabled. This is found in Settings > Cellular > Cellular Data Options.


Let us know if you continue to have issues and have a great day!

1 reply
Question marked as Top-ranking reply

Jul 27, 2020 9:00 AM in response to joweria

Hi there, joweria!


Thanks for reaching out to the Apple Support Communities! It sounds like you're having an issue turning on cellular data to stream your music. First, we suggest checking out this article to Use parental controls on your child's iPhone, iPad, and iPod touch and be sure there are not any restrictions set up on your device.


We also suggest checking out these articles to Update your iPhone, iPad, or iPod touch and Update your carrier settings on your iPhone or iPad to be sure you're running the latest software updates available for your device.


You'll also want to see if Low Data Mode is enabled. This is found in Settings > Cellular > Cellular Data Options.


Let us know if you continue to have issues and have a great day!

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Mobile data turns off for my music

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