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my daughter's calls goes straight to voicemail when she calls my number. we both have iphones she has an XS and i have the 11. She's unable to facetime me as well that just rings then disconnects. Text imessages come through with no problem. no blocks indicated.
iPhone 11, iOS 13
Hi mariama256,
We understand you are unable to receive notifications when called from a specific phone number.
We would recommend ensuring Do Not Disturb is not enabled. You can learn how to do so here: Use Do Not Disturb on your iPhone, iPad, and iPod touch.
We would also recommend, on both devices, to disable FaceTime by going to: Settings > FaceTime, then Restart your iPhone(s), and re-enable.
Additionally, ensure both iPhone are up to date. You can learn how to do so here: Update your iPhone, iPad, or iPod touch.
If the issue persists, it may be worth contacting your carrier to check for any discrepancies.
Hope this helps!
Thank you for using Apple Support Communities.
Cheers!
Hi mariama256,
We understand you are unable to receive notifications when called from a specific phone number.
We would recommend ensuring Do Not Disturb is not enabled. You can learn how to do so here: Use Do Not Disturb on your iPhone, iPad, and iPod touch.
We would also recommend, on both devices, to disable FaceTime by going to: Settings > FaceTime, then Restart your iPhone(s), and re-enable.
Additionally, ensure both iPhone are up to date. You can learn how to do so here: Update your iPhone, iPad, or iPod touch.
If the issue persists, it may be worth contacting your carrier to check for any discrepancies.
Hope this helps!
Thank you for using Apple Support Communities.
Cheers!
Thank you for your response and yes the matter was due to phones not being updated. Once it was done they both worked with no problem.
call goes straight to voicemail/facetime just rings
