Apple tv

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Level 1

8 points

Apple tv

I can’t access movie at Apple TV device which connect to my TV. I have entered password Apple ID but still said can’t complete subscription or can’t connect to iTunes

Posted on Jul 23, 2020 6:53 PM

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Answer 1

rkaufmann87

Level 10

148,458 points

Jul 23, 2020 7:45 PM in response to frederika249

Let's start from the beginning, please identify which Apple TV you own. Please read the following Writing an effective Apple Support Communities Question and then click Identify your Apple TV model

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Answer 2

rkaufmann87

Level 10

148,458 points

Jul 24, 2020 7:41 AM in response to frederika249

You have an Apple TV 3rd generation, it is getting kind of old but please try the following as is sounds like 2 factor authentication is turned on.

Apple TV asks for Apple ID password, enter it.
An authentication code will be sent to your iPhone or iPad or Mac.
Apple TV asks for the Apple ID password again, enter it followed by the authentication code. For example if your Apple ID password is XYZ123 and the authentication code is 4567 enter XYZ1234567
Do this quickly or it will time out!

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Answer 3

frederika249 Author

Level 1

8 points

Jul 24, 2020 2:55 AM in response to rkaufmann87

Apple TV model: A1469, software :7.5 (8097)

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