I get sound but no picture on my FireTV

Question

Level 1

9 points

I get sound but no picture on my FireTV

Has anyone else had an issue with content not displaying on a FireTV with the Apple TV plus app? Works on previews but when I try to play series I get sound and a black screen. Subtitles still show up.

FireTVEdition-Insignia4K(2018),

Posted on Jul 23, 2020 7:53 PM

Reply

Answer 1

Leanne_68

Community Specialist

Jul 27, 2020 3:36 PM in response to mikeymike67

Hello, mikeymike67.

Thank you for using Apple Support Communities.

From what we've read is that you're unable to get the Apple TV app to work correctly on your FireTV. We'd like to help. Check out this article and verify that your FireTV can support the Apple TV app: The Apple TV app is everywhere.

"Amazon Fire TV

Amazon Fire TV Stick 4K (2018)
Amazon Fire TV Stick – Gen 2 (2016)
Amazon Fire TV Stick – Basic Edition (2017)
Fire TV Cube (Gen 2)
Fire TV Cube (Gen 1)
Fire TV – Gen 3 (2017)
Nebula Soundbar – Fire TV Edition
Fire TV Edition – Insignia HD (2018)
Fire TV Edition – Insignia 4K (2018)
Fire TV Edition – Toshiba 4K (2018)
Fire TV Edition – Toshiba HD (2018)".

If you have a compatible FireTV, reach out to the manufacturer for further help: Get the Apple TV app on your smart TV or streaming device

"If you need help

For more information about the Apple TV app on your smart TV or streaming device, see the Apple TV app user guide.
If you have issues installing the Apple TV app on your smart TV or streaming device, or connecting to the internet, contact the manufacturer.
Set up the Apple Music app on your Samsung smart TV".

Best regards.

Reply

I get sound but no picture on my FireTV

Similar questions