My brother is in Hospice. His iPhone has gone missing. I tried iCloud > Find My Phone > but I don't have the correct password. Reset Password wants to go to his MISSING phone. Can Apple Support help?
iPhone 7
Let's see if Apple Support can help you. Here are some support options:
Get a call from Apple support to help solve your problem using this
link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 Be patient. Sometimes Apple phone support is not available.
Apple ID Support https://support.apple.com/apple-id
Apple Support Twitter https://twitter.com/AppleSupport There may be an hour or so wait.
Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169
Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.
See if you can get an email option. Enter the Apple (iCloud) ID and click Forgot Password.
I was being stupid... what i thought was a notification going TO the iPhone was only verifying the iPhone number. I was able to get a change password sent to his laptop. Apple Support choice was a call early next week. Unfortunately the phone is offline now (dead or turned off) and Find My iPhone doesn't help. At least I was able to get in to his Contacts in iCloud.
Thank you for your help. I was being stupid... what i thought was a notification going TO the iPhone was only verifying the iPhone number. I was able to get a change password sent to his laptop. Apple Support choice was a call early next week. Unfortunately the phone is offline now (dead or turned off) and Find My iPhone doesn't help. At least I was able to get in to his Contacts in iCloud.
Forgot Password doesn't give an option for an email response; only option is to Missing iPhone.
As I indicated above, I think you need to contact Apple Support. See the support options I posted in my above post.
Thank you for your help
Missing iPhone; Password Recovery going to iPhone
