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Missing iPhone; Password Recovery going to iPhone

My brother is in Hospice. His iPhone has gone missing. I tried iCloud > Find My Phone > but I don't have the correct password. Reset Password wants to go to his MISSING phone. Can Apple Support help?

iPhone 7

Posted on Jul 24, 2020 4:54 AM

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7 replies

Jul 24, 2020 5:00 AM in response to connorsnyc

Let's see if Apple Support can help you. Here are some support options:


Get a call from Apple support to help solve your problem using this

link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362  Be patient. Sometimes Apple phone support is not available.

 

Apple ID Support https://support.apple.com/apple-id

 

Apple Support Twitter  https://twitter.com/AppleSupport  There may be an hour or so wait.

 

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.

Jul 25, 2020 1:55 AM in response to donv_the_ghost

I was being stupid... what i thought was a notification going TO the iPhone was only verifying the iPhone number. I was able to get a change password sent to his laptop. Apple Support choice was a call early next week. Unfortunately the phone is offline now (dead or turned off) and Find My iPhone doesn't help. At least I was able to get in to his Contacts in iCloud.

Jul 25, 2020 1:57 AM in response to Eric Root

Thank you for your help. I was being stupid... what i thought was a notification going TO the iPhone was only verifying the iPhone number. I was able to get a change password sent to his laptop. Apple Support choice was a call early next week. Unfortunately the phone is offline now (dead or turned off) and Find My iPhone doesn't help. At least I was able to get in to his Contacts in iCloud.

Missing iPhone; Password Recovery going to iPhone

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