Concerned about identity theft and identity protection

I recently applied for an apple credit card (offer prominent on my new iPhone).


The application was not approved due to the system not being able to validate my identity, even when a picture ID was provided as part of the process.


I am now very concerned that my identity might have been compromised, so I need help in understanding exactly why this happened.


I called 1-877-255-5923, and was unable to get an explanation (though I was advised that the inquiry would be escalated).


I plan to wait to learn more, but if you can provide assistance on how to find out exactly what happened, I would be most appreciative.


With kind regards,


Apple customer

iPhone SE

Posted on Jul 24, 2020 10:58 AM

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Jul 24, 2020 11:22 AM in response to Albert-Mikeson

If you ID was compromised it probably was not through Apple. You can lock your credit and contact the credit bureaus to make sure there is no fraud.


If your application is declined because your identification information couldn't be verified

Make sure your name, address and other information provided on your Apple Card application is correct. If you find inaccurate information, re-enter the information as needed.

If you are asked to verify with an ID, follow these steps:

  1. Make sure there is nothing between your device's camera and your ID that could obscure any part of it.
  2. Check that the Date of Birth, Last Name, and Address on the ID match the information you entered for your Apple Card application.*
  3. Make sure the ID hasn't expired.

After you complete these steps, submit your application again. If your application is declined again for the same reason, contact Apple Support.

Your credit score won't be impacted if you're declined, or don't accept your offer. Your credit score might be impacted if your application is approved and you accept your offer.

You can apply for Apple Card again, but you might receive the same decision.

If you want to receive a different decision on your application when you apply again, you should review your credit report to see if you have conditions that might result in a declined application and then check for these common errors in your credit report.

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Concerned about identity theft and identity protection

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