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After Catalina 10.15.6 update, 3 external (HDMI / VGA / Displayport) displays do not work at the same time

Hello


Usually I work with 3 external displays connected to my MacBook Pro and unfortunately after Catalina 10.15.6 update one display stopped working.



All displays work when I connect them one at a time to the MacBook Pro. When I connect two screens they work correctly the problem is when I connect the 3 screens. No matter the order or combination you make, the screens that work are the first and second that I connect in that order. The last screen connected does not work.




In my case, I use 3 external monitors with the following adapters.

USB-C to HDMI (Apple-branded) https://support.apple.com/es-es/HT207806

USB-C to VGA (Apple-branded) https://support.apple.com/es-cl/HT207807

USB to VGA Converter (RadioShack https://www.radioshack.com/products/radioshack-usb-to-vga-adapter)


After updating Catalina, the USB to VGA (RadioShack) adapter shows the black screen. Apple-branded adapters work properly.


I opened 3 cases with Apple support and they didn't solve my problem. They recommended me to reset SMC, PRAM, start in safe mode, create a new user, etc. but none of these recommendations could solve it.


Thinking that the problem was the USB to VGA converter RadioSHack, I bought 3 USB-C to HDMI adapters (Ditron-branded - made in China) to generate a new test set.



Ditron-branded adapters work ok when I connect them individually. But I can't get 3 external screens to work at the same time as they worked in Catalina 10.15.5


The tests I did are:


1.

Connect the 5 adapters individually (2 apple and 3 ditron) = All work ok


2.

Connect screens 1, 2 and 3 in the following order.

a. USB-C HDMI adapter Apple-branded = Works Ok

b. USB-C VGA adapter Apple-branded = Works OK

c. USB-C HDMI adapter Ditron-branded = Not Working


3.

Connect screens 1, 2 and 3 in the following order.

a. USB-C HDMI adapter Ditron-branded = Works Ok

b. USB-C HDMI adapter Apple-branded = Works Ok

c. USB-C VGA adapter Apple-branded = Not working


4.

Connect screens 1, 2 and 3 in the following order.

a. USB-C HDMI adapter Ditron-branded = Works Ok

b. USB-C VGA adapter Apple-branded = Works Ok

c. USB-C HDMI adapter Apple-branded = Not working


5.

Connect screens 1, 2 and 3 in the following order.

a. USB-C HDMI adapter Ditron-branded = Works Ok

b. USB-C HDMI adapter Ditron-branded = Works Ok

c. USB-C HDMI adapter Ditron-branded = Not Working


I realize that the problem is that Catalina 10.15.6 does not support the use of 3 adapters, regardless of how they are combined. They are ordered by a FIFO (first in first out) system. The first one you connect works supporting a maximum of two.


Several questions came up while testing. For example: if there were a maximum of adapters supported between HDMI and VGA technologies.


When I saw the menu: System Information + Graphics / Displays, I could detect the following:


The Apple-branded USBC HDMI adapter recognizes this as follows: Adapter Type: Apple USB-C Digital AV Adapter


The Apple-branded USBC VGA adapter recognizes this as follows: Adapter Type: Apple USB-C VGA Adapter


The Ditron-branded USBC HDMI adapter recognizes this as follows: Connection Type: Thunderbolt / DisplayPort


In this menu, I could see that Apple-branded adapters recognize them as adapters and Ditron-branded adapters as Thunderbolt / DisplayPort connection type. In this new version of Os Catalina, there will be a limit of adapters that can be combined between Apple USB-C Digital AV Adapter, Apple USB-C VGA Adapter, and Thunderbolt / DisplayPort?


The only test that remains for me to do is get several Apple USB-C Digital AV Adapters and Apple USB-C VGA Adapters and try different combinations but only with Apple-branded adapters.


This last test is very expensive, I hope they solve this problem.

Posted on Jul 25, 2020 7:00 PM

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2 replies

Aug 14, 2020 6:46 AM in response to jbasaldua

I have a similar issue. I have been using a Satechi Type-C Pro Hub Adapter for 2 years, with a direct HDMI monitor and a USB C to HDMI dongle (uni USB C to HDMI Cable), with both monitors working fine from the dongle. This adapter used both USB-Cs on a side of your MacBook. I then on the other side use an Apple HDMI / USB Dongle to supply power and the 3rd monitor. All was working great.


Since 10.15.6, I am unable to run the 2x HDMI via the Satechi dock, and I also upgraded to a caldigit ts3 plus, and with this I am unable to run 2x monitors going into the one connection it provides back to the Mac.


When I take the dongles and plug one monitor per dongle, per USB-C port, be it the CalDigit or the Satechi, I can only have 1 monitor in each port, but I can get all 3 running at once.


So, I can run 3x HDMI monitors if I have 1 dongle in its own Thunderbolt 3 port, but if you double up on a single port, this no longer works.


I thought the CalDigit was not powerful enough to run 2x monitors at once, but turns out it's 10.15.6. I dont have another Thunderbolt 3 Mac handy to test with on a lower version.


Sounds like a 10.15.6 issue to me.

After Catalina 10.15.6 update, 3 external (HDMI / VGA / Displayport) displays do not work at the same time

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