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jasicka15 Author

Level 1

8 points

MacBook Pro (13-inch,2019) Unexpected shutdown and unresponsive

My laptop unexpectedly shuts down and becomes unresponsive. I have to charge the laptop in order to turn on the screen otherwise, the laptop will not turn on by itself. I have tried resetting SMC and have used it on safe mode. But nothing has helped. Recently it has been a bit frequent as the laptop will turn off every 2 hours of the use and will not turn on by itself. But will turn on when charging. I have also checked the battery's condition and it says 'good' in system report. I was wondering is there any help I could get to fix my laptop?

Posted on Jul 26, 2020 8:16 AM

Top-ranking reply

leroydouglas

Community+ 2024

Level 10

188,628 points

Posted on Jul 26, 2020 8:24 AM

jasicka15 wrote:

My laptop unexpectedly shuts down and becomes unresponsive. I have to charge the laptop in order to turn on the screen otherwise, the laptop will not turn on by itself. I have tried resetting SMC and have used it on safe mode. But nothing has helped. Recently it has been a bit frequent as the laptop will turn off every 2 hours of the use and will not turn on by itself. But will turn on when charging. I have also checked the battery's condition and it says 'good' in system report. I was wondering is there any help I could get to fix my laptop?

You do not say what exact mac this is... See if this is you:

If your MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports) keeps shutting down

https://support.apple.com/en-us/HT210615

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