Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Apple Music expands live global radio offering with three brand-new stations. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

gregg98 Author

Level 1

9 points

can't change music sync settings in iTunes

when I import songs to iTunes on my mac and delete or add playlists on my mac they do not sync to my iPhone.: the songs are not there and the old playlists haven't changed. To check my sync settings I click on the phone icon in iTunes and on "music," but instead of a menu that lets me choose what to sync as I I'm told to expect (see first image) I simply get "iCloud music library is turned on" (even though I unchecked that in preferences). What am I doing wrong? How the image I get simply says: "iCloud Music Library is turned on." (even though I unchecked that box in preferences). What am I doing wrong? How do I get the phone and mac to show the same playlists and the same music? My mac is using Mojave 10.14.6 and my phone (a 6S) is using iOS13.5.1