Help! iMac Pro randomly shuts down

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Level 1

8 points

Help! iMac Pro randomly shuts down

Hi guys,

I'd appreciate any help or advice. I have a 2017 iMac Pro and within the last 1.5 years it's randomly shut down about 8 times. It always happens whilst I'm working (with numerous Adobe applications open). My screen usually freezes and then a few seconds later it shuts down.

Once I turn it back on, it seems to work fine until it happens again a few weeks/months later.

Has anyone else experienced this issue? Any ideas what it could be?

Thanks in advance!

iMac Pro

Posted on Jul 27, 2020 5:27 AM

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Answer 1

TheLittles

Level 10

203,037 points

Jul 27, 2020 6:02 AM in response to taz_uk65

taz_uk65 Said:

"Help! iMac Pro randomly shuts down: [...]Has anyone else experienced this issue? Any ideas what it could be?"

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I. Reset the SMC and your NVRAM:

What it could be is the power management settings. Sometimes when changes are made to the system(i.e. updates), system configurations (i.e. for Power) become manipulated, technically. So, reset the SMC and NVRAM. Your hard drive may not be being read promptly, or your battery may not be charging affectively. By reseting these, all of the ports would be configured to how they should be.

II. Perform this Thrice:

Note that you may need to perform each thrice. This can be time consuming, to be certain you have the time to do so.

III. References on Power Issues:

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