My AirPods keep disconnecting, first the right side disconnects after about 2 minutes then the left side but the thing is they are both fully charged.ive tried resetting and cleaning it so many times The only thing seems to work is putting them back into the case and taking them back out.can someone help me
iPhone XS Max, iOS 13
Hi Sweettool,
Thanks for reaching out. Sounds like your AirPods are intermittently disconnected from your device do we have that right? Is the device that your AirPods are paired to up to date?
Check out how to update your iPhone, iPad or iPod here: Update your iPhone, iPad, or iPod touch.
If you're using a Mac, you can update it using the steps here: Update the software on your Mac.
Also, check the firmware on your AirPods. You can find this information on your iPhone by going to Settings > General > About > AirPods. Be sure your AirPods are currently connected or you may not see this option. The latest firmware for each generation is as follows: AirPods Pro: 2D27, AirPods ( 1st generation): 6.8.8 and AirPods ( 2nd generation): 2D15.
If you are not seeing one of these versions you'll want to make sure your paired device's software is up to date, and then do the following steps:
If this continues, reach out to Apple Support here: Get Support
AirPods disconnecting
